FAQ
Search FAQ
Submit a Question
Categories
Questions
Sort By:- I don’t have people on site that can put the chat buttons on my site, can you do it for me?Yes, we can do this for you for a very low fee. Our goal is to get you up online right away. We have internal procedures to ensure that your site is backed up and can be restored immediately if we make a mistake. In addition, our web team works on hundreds .... Read More
- Is there a setup fee?
For a limited time if you sign up directly through our sign up form, we will waive the setup fee of $99.00. Read More- Can you send the leads to more than one email and/or cell phone?
We can send the leads to as many email addresses and cell phones as you would like. We do however need to know if you change any of the following: - email address - cell phone number - cell phone provider Read More- Is there a long term contract required for this service?
No! Our service is month to month only! This means that we have to continue to earn your business every day! You can try it for as long as you would like and you can, pause your campaign or simply cancel anytime you would like. If you sign up for a package .... Read More- What if I don't really get a lot of traffic to my website to begin with, can your system still work?
This question comes up often and is a very valid one. It obviously creates a problem if you don't have traffic / visitors to your website. We will still strive to convert every single visitor, but if your traffic is so low that you don't have anyone on .... Read More- What does LeadBuilders.net actually do?
LeadBuilders.net does several things: 1. We provide you with a Live Chat icon for your website. When a visitor clicks on the icon we will chat with the visitor on your behalf. 2. We have found that after a period of time on a page, website visitors will .... Read More- How can I be assured of the quality of the chats?
We will provide you with a login and password where you can review the full transcript of each of your chats. You have the option of providing a rating and feedback on each chat. This feedback will go directly to the managers of the individuals that are .... Read More- Does having Live Chat on a site have a positive effect on customer experience?
There is compelling research that shows that Live Chat has a very positive effect on conversions and overall customer experience. This is because you are taking a passive browser and you are turning them into a real prospect by simply dialoging with them .... Read More- How do you send the chat information to a mobile phone? There are not enough characters in a text…
Our text messages to you do not contain the entire chat, but contain start with the Action: Call, Follow Up, Message, etc… and then the information needed to complete that action. For example a text message might be “Call: Danny Lindstrom at 555-555-1234. .... Read More- Will your chat button slow down the load time on my website?
Yes, but not any differently than if you were to subscribe to chat product that is offered by any other service. Read More- How long does it take for you guys to start chatting with my website visitors?
We will start chatting with your visitors as soon as we have setup your account and the buttons have been placed on your site. This can take place as fast as 24 hours. Read More- Why isn’t my chat link button appearing on my site?
There are many reasons why the link may not appear: 1. Has the link ever appeared? If not it may not have been installed properly. 2. If it has been showing and is not currently: a. Please make sure no one on your team has made modifications to your .... Read More- Can I choose the look of the button on my site?
We offer more than 100 button variations as part of the subscription. If you want a custom button, we can make it for you. We can also implement one that you have made. Read More- What happens if I go over the number of chats in the plan for a given month?
For each plan there is an established number of chats with an overage rate. We will work with you to move you to the plan that best matches your needs. Read More- How are you supposed to chat with my customers when you don't know my business?
Our goal is not to be an expert on your site or your business, but to put you in contact with your website’s visitors by obtaining their contact information and the purpose of their visit and getting that information to you as fast as possible. That said, .... Read More- What if I am not satisfied with your services?
Please give us feedback so that we can address your concerns. Please also understand that you can terminate the service at any time with 30 days notice. There is no contract. Read More- Where are your chat agents located? Is English their native language?
Our chat agents are in the Salt Lake City, Utah area. Although some may be bilingual, rest assured that English is their primary language. Read More- What are your hours of coverage?
Our live chat team will chat with your website visitors for you during coast to coast business hours (8am- 8pm EST) Monday through Friday. Read More- I don’t want you to scare away my customers, so what do you say when you try to chat with them.
This is part of the client setup process. We want to learn enough about your business so that we can maintain a quick dialogue so that we can get their contact information for you, the expert, to provide the best follow up possible. Read More
- Home
- Products & Services
- Signup
- FAQ
- About
- Contact Us
- Terms
- Sitemap
- Copyright © 2013 LeadBuilders.net. All Rights Reserved.
- Is there a setup fee?