LeadBuilder

What does "Live Site Monitoring" really mean?  Simply put it means that we literallly monitor your website.  When a visitor enters your site we are notified.  We allow them to browse your site and we then strive to engage your customers in a live chat.  We have found that we are 31% more effective of converting your website visitors to buyers using our system.  Imagine if you went into a retail store and you had questions and no one would talk to you or answer your questions.  Chances are you would not go back, you would simply go to a different store that answered your questions and offered better customer service.  Now, just like that store, people are on your website and they often have questions, even simple questions, like: "How much?" or "How fast?", etc. If people don't find the answers to their questions on your website they do the samething that we mentioned above, they will go to another website, a.k.a your competitor, to find what you could've offered them if you simply had better customer service!  We are there to act as your live representitive and gather questions (that you will ultimatley answer) and get contact information and we then pass it directly on to you as we are not experts in your business, but we are experts in lead generation!

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As mentioned above, we monitor your site and engage your customers in a live chat.  While chatting, our goal is to get you a phone number or email address for you to follow up with the customer and close the deal. Every chat is recorded and you will be instantly notified via email and we can also send a text message directly to your cell phone with the lead details.  Another item to consider is how much would it cost you to have a full time employee monitoring your website?  Chances are, you are like most companies and it would be cost prohibitive and thus the reason why 99.9% of companies don't monitor their own websites because it is simply not cost effective.  We make it extremely affordable for us to monitor your website full time.  check out our packages and pricing and remember that there are no long term contracts with any of our packages, they are all month-to-month packages.

Here's an example
Below is an example of what a chat conversation may look like.  Please keep in mind that conversations can vary in length.  Here, a user was browsing a site (assume it is your website) and a message appeared on the users screen that read "Hi, sorry to interrupt, I just wanted to make sure everything is making sense so far?"  This is one of many approaches that we employ to help the visitor feel comfortable and that we are not intruding.  Here the user engages with us and asks us a question.  From this example you can see that that the visitor has a question, we let them know that someone will be contacting them and ask for their telephone number.  Our goal is to get their information to you as quick as possible so you can answer their questions, because obviously no one knows more about your business than you do.



Once the lead is obtained we immediately send you a condensed version (with the critical details) including either a phone number or an email address directly to your cell phone as shown in the example below.  You'll normally receive most of the lead details within 60 seconds, which allows you to get in touch with your potential customers extremely fast!  We too, want you to hear people say "wow that was fast!" 



We also send the full lead/chat details directly to your email as well.  You will also be assigned a user name and password that will allow you to logon to our online system and view all of your past and current leads. See below for an example of your Chats Report which lists all of the chats LeadBuilders has performed for you an in given month.

By clicking on the "View Details" link you can view the actual chat from beginning to end. You can also provide LeadBuilders with a rating and provide detailed feeback so that our Live Web Chat Agents can improve and service your account a little better every day. See below for a screenshot of a Chat that was recorded: